Return Policy

Return, Exchange & Refund Policy

At Chic Look, we are committed to providing a fair and transparent shopping experience in full compliance with Egyptian Consumer Protection Law No. 181 of 2018.

1- Returns & Exchanges

  • Customers have the right to inspect the product upon delivery before completing the payment to ensure it matches their order.

  • Once the product is accepted after inspection and delivery is confirmed, it cannot be returned or exchanged for reasons of non-conformity.

  • Returns or exchanges are only accepted within 48 hours from the date of receipt in the case of a manufacturing defect or if the product was delivered incorrectly (in line with Article 21 of the law).

  • The product must be in its original condition, unused, with all packaging, accessories, and the purchase invoice.

2- Exceptions

  • As per Article 17 of the law, products that come into direct contact with the body (such as watches and accessories) cannot be returned or exchanged unless defective.

  • Products that are used, damaged, or missing their original packaging/parts are not eligible for return, exchange, or refund.

3- Refunds

  • In the case of an approved return due to a manufacturing defect or order error, customers are entitled to a full refund of the product price.

  • Refunds will be processed using the same payment method used for the purchase within 7 business days after inspection and approval.

  • For online/electronic payments, administrative fees may be deducted by the payment service provider in line with their terms.

  • Shipping fees (if any) are non-refundable unless the return is due to Bariiq’s error or a defective product.

4- How to Request & Contact Us

  • Customers must contact our Customer Service within 48 hours of receipt through:

  • Once the product is collected and inspected, Bariiq will confirm eligibility and proceed with the exchange or refund.

5- Shipping & Inspection

  • Free shipping is provided for all orders within Egypt.

  • Customers are entitled to inspect the product upon delivery before making payment.

  • After acceptance upon delivery, returns are only possible in the case of manufacturing defects.